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Terms & Conditions

1.0      Definitions 

1.1       ‘the customer’ shall mean the customer with whom the contract is made.

1.2       ‘the Company’ shall mean GBN Primo Ltd, company number 7674404. Registered address 18 The Broadway, East Lane, Wembley, Middlesex, HA9 8JU

1.3       ‘the goods’ shall mean the goods set out in the Order

1.4       ‘Business day’ a day Mon to Fri other than Saturday, Sunday or public holiday)

1.5       ‘Brexit’ means the UK ceasing to be a member of the European Union

1.6       ‘Specification’ shall mean any specification for the goods, including related plans and drawings

1.7       ‘Force Majeure Event’ means an event or circumstance beyond a party’s reasonable control e.g. floods, terrorism, fire etc

2.0     General

2.1       All goods sold by ‘the Company’ will be sold on these terms and conditions unless otherwise agreed in writing by a Director of the Company.

3.0       Quotation

3.1       Our quotes remain valid for 30 days (excluding Brexit Trigger Event), ‘the Company’ reserve the right to amend the price as a result of the exchange rates, suppliers prices and if a legitimate mistake has occurred in the pricing structure. All prices quoted will be exclusive of packing, carriage, duties, installation and VAT unless otherwise stated.

3.2       Brexit

3.2.1    If a ‘Brexit Trigger Event’ occurs, then ‘the Company’ may terminate any Contract without liability to the Customer.

3.2.2    “Brexit Trigger Event” means any of the following events caused solely or mainly by Brexit: a substantial adverse impact on ‘the Company’s’ ability to perform any Contract in accordance with these Conditions;

3.2.3    the imposition in any jurisdiction of or any increase in any trade tariff, duty tax or levy imposed on imports of any raw fabrics or finished product used by ‘the Company’ ‘the Goods’ or on the export of ‘the Goods’ to any delivery destination agreed in the contract outside the UK.

3.2.4    in any jurisdiction the loss of or change to or imposition of any licence required by ‘the Company’ to complete delivery of ‘the Goods’ in accordance with any contract.

3.3       Prices quoted for ‘the Goods’ will be given for full orders, and ‘the Company’ may refuse any order which comprises only part of the order quoted for.

4.0       Customer Own Material (COM)

4.1       Customers who prefer to order furniture upholstered in a material purchased by themselves separately are responsible for sending the fabric in correct and not combined quantities to an address agreed by ‘the Company’.

4.2       All COM requirements provided by the Contract are based on plain fabrics in linear metres (roll width 140cm). Patterned material or otherwise not plain might require higher quantities due to pattern matching, the customer is responsible in notifying ‘the Company’ of this, prior to quoting.

4.3       The customer is responsible in ensuring the COM supplied is suitable for use in the environment the upholstered furniture will be placed. (e.g. compliant with fire regulations, waterproof, stain resistant). ‘The Company’ reserves the right to request certification of material properties. Note: Material suitable for the domestic market is not always suitable for the commercial market.

4.4       All material parcels must be labelled with customer name, material name, colour and quantity, and sent to ‘the Company’ at their own cost.

4.5       Lead times start from the date of correct COM arriving at the agreed address ‘the Company’ is not liable for delays caused by COM arriving late.

4.6       In the event of COM being defective, or underperforming, the customer will be required to replace at their own cost, including reupholstery cost due to underperformance of material, as ‘the Company’ takes no liabilities. This may affect the delivery lead time.

5.0      Order Acknowledgement & Payments

5.1       ‘The Company’ will confirm any order for ‘the Goods’ in writing to the Buyer in the form of an acknowledgment, at which time the Buyer must return a signed copy and a deposit of 50% of the price within 2 days. Production will not commence until a deposit payment has been received. Delays in payment will lead to delays in delivery date.

5.2       All deliveries will be scheduled once in receipt of cleared funds (at least 5 days prior to the proposed date of delivery), and ‘the Company’ may refuse to deliver ‘the Goods’ if full settlement has not been made. Any other terms must be agreed with the Directors prior to order acknowledgement.

5.3       Payment method: BACS Transfer or cheque (allow 3 full working days for cheque clearance).

6.0       Specification

Any recommendation or advice relating to goods or services contained in literature issued by ‘the Company’ is for guidance only without liability on the part of ‘the Company’. Customers must satisfy themselves as to the suitability of the product or service for their own particular purpose. All seat heights shown are measured from the dome of the seat and do not represent compressed seat height. Due to the nature of wood grain no two products stained the same colour will ever come out identical due to the grain and knots of the wood. 

7.0       Alterations and Cancellation

Production and manufacture begins within 24hrs upon receipt of deposit, at which stage no alterations can be made. Cancellation of order will incur a cancellation fee of the full order value.

8       Force Majeure Event

‘The company’ shall be entitled to delay or cancel a delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the goods by normal route or means of delivery through any circumstances beyond its control including but not limited to floods, strikes, lock-outs, terrorism, accidents, war, fire, virus etc.

9.0       Deliveries

9.1       A proposed delivery date will be agreed upon acknowledgement/confirmation of order.

9.2       At the stage of quoting the customer must advise us of all circumstances that are relevant to delivery. This includes but is not limited to: Floor plans where necessary; Risk & Method Statement (RAMS): information about use of the lift (if furniture is delivered to floors other than ground floor); local events, loading bays and parking restrictions that could hinder delivery schedule.  If ‘the Company’ can’t deliver due to site conditions or similar, the customer will be charged for extra costs associated with re-delivery. The customer shall provide, at the place where the goods are delivered, well lit, clear and level working areas. For goods left on sites that are still in construction phase ‘the Company’ accept no liabilities for damages made by third party contractors.

9.3       The quoted delivery prices are for work done between the hours of 7am to 5pm Monday to Friday unless otherwise stated on the quote. The time is counted from the point of departure to the point of return to ‘the Company’.

9.4       Delivery team will follow instruction given by on-site personnel, additional costs incurred by ‘the Company’ as a result of overtime work at the request of customer (or on-site representative) will be charged to the customer.

9.5       The costs incurred as a result of the customer’s request to reschedule the delivery/collection will be charged to the customer, including the storage and late cancellation (less than 72 hours prior to scheduled delivery) or alteration costs. If our delivery team is unable to provide a full quoted service due to inappropriate site-conditions, or a request by the on-site personnel, products may be left on site at client’s own risk and refund or compensation claims will not be considered.

10.0     Invoices

10.1     An invoice will be raised once delivery/collection has been made and based on the prices given in the Order Acknowledgement.

10.2     ‘The Company’ is legally required to charge VAT if the delivery is made within the UK.

11.0     Damages

11.1     All deliveries must be checked within 48hrs, all claims arising from loss or damages during transit must be made in writing to ‘the Company’ within this time period.

12.0     Warranty

12.1     ‘The Company’ offers a warranty based on usage and product specification/categories.

12.2     The warranty is null and void if products have been dismantled, misused, significantly altered or moved by dragging causing damage to ‘the Goods’.

13.0     Design Copyright

13.1     All drawings designed by ‘the Company’ remain the intellectual property of ‘the Company’.

13.2     Space planning and layouts designs supplied by ‘the Company’ remain the property of ‘the Company’.

14.0     Title of Goods

14.1 The risk in the Goods passes to ‘the Customer’ upon delivery.

14.2     Notwithstanding the passing of risk, property in the Goods shall remain vested in ‘the Company’ and shall only pass from ‘the Company’ to ‘the Customer’ upon full payment being made of all sums due to ‘the Company’ from the Buyer in respect of those Goods.

14.3     Until payment in full is received the Company may at any time repossess the Goods and enter the Buyer’s premises and remove the Goods (and dispose of the same as it may decide) and the Buyer shall keep such Goods as fiduciary agent and bailee for and on behalf of the Company and shall keep such Goods separate and identifiable for this purpose.

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